Refund Policy
Custom Work – All Sales Final
At Rad Aesthetics, LLC, all of our products are custom-made with care and craftsmanship. This includes items made from recycled materials, custom woodworking, pet-friendly designs, and renovation work.
Because each item is uniquely created to order, all sales are final. We do not offer refunds or exchanges.
Shipping Insurance & Damaged Items
We insure all shipments through our trusted carriers. If your item arrives damaged due to shipping, you may be eligible for a replacement through the shipping carrier’s insurance policy.
To initiate a shipping damage claim, please follow these steps:
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Contact us within 3 business days of receiving your item.
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Email us at Taylor@RadAesthetics.com or Alex@RadAesthetics.com.
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Include:
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Clear photos of the damaged item
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Photos of the original packaging
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A photo of the shipping label
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Retain all packaging materials until the claim process is completed.
Once a claim is approved by the carrier, we will send you a replacement item at no additional cost.
Legal Disclaimer
Rad Aesthetics, LLC is not responsible for delays, loss, or damage caused by third-party shipping carriers. We facilitate damage claims in good faith but do not guarantee approval by the shipping carrier. Filing a timely and complete claim with supporting evidence increases the likelihood of resolution.
By purchasing from our site, you acknowledge and accept this Refund Policy and agree to abide by our Terms and Conditions.